MTN Nigeria – Digital Transformation Journey

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Published on 21 Jan 2019, 15:45
In this video MTN Nigeria’s Navindan Naidoo Group Executive Network Design and Planning and Uche Osuji General Manager Network Operations talk about their digital transformation journey towards customer-centric operations, and the powerful tool of Customer Experience Management (CEM) Platform, which goes beyond being just a network tool to unite all aspects of business. They discuss about the power of AI and machine-learning for forecasting, predicting and trending to get insights when the customer is potentially going to churn, what the customer’s experience and NPS are going to be.