Consegna: Digital Human Interactions via AI/ML Services

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Published on 11 Aug 2022, 16:44
Consegna is revolutionizing user interaction with Inteso Digital Human. How do you build a human like avatar with incredible interaction and resolution ability? Shane from Consegna walks through the scalable and innovative combination of AWS Lambda with Amazon Polly and Amazon Lex. Digital Human is able to resolve 90% - 95% of user queries by searching the answers in Amazon OpenSearch and Amazon Kendra. In case when in-person interaction is required it uses Amazon Connect to keep all the context and answer even the most detail questions.

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