Walmart Is Ending Personal Shopper Service

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Published on 18 Feb 2020, 16:38
Walmart is putting an end to their personal shopping service, Jetblack.
Jetblack used a combination of professional shoppers and AI to send consumers product recommendations via text message.
Jetblack also fulfilled orders that came from the same channel.
Jetblack was reportedly significantly unprofitable.
The service was said to be losing $15,000 per member a year according to The Journal.
The loss was likely due to Jetblack's efforts to offer both low costs and fast delivery.

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